How long will it take to receive items ordered from the eBookStore?
What is the return policy?



How long will it take to receive items ordered from the eBookStore?

Downloadable items are available instantly after payment is received.  Shipped items that are in stock will ship within 2-3 days and should arrive in 7-10 business days after being shipped.  Although we strive to maintain stock, sometimes shipped items are not in stock and may take up to 2 weeks to ship.  Once shipped, these should be delivered within 7-10 business days.

What is the return policy?

Due to the nature of downloaded products, we are unable to accept returns once these items are downloaded.  Should a refund be requested prior to the initial download, we will issue a refund. 

Shipped items may be send back in original packaging and in resalable condition, postage paid, within 14 days of delivery for a full refund.  Items sent back after 14 days or not in resalable condition are not eligible for refunds. 

Why do you need my address for downloadable products?

The MaddenUniversity eBookStore sells both downloadable and shipped products.  We collect an address for all purchases, including downloads.  While your address will be saved to your account for convenience in future purchasing, we will NEVER share your information with anyone. 

What if I don't have a PayPal account?

Currently, is only using PayPal to process payments.  PayPal accounts can be created and verified quickly and easily.  As we grow, we will be expanding our payment processing capabilities in the near future. 




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