Having trouble logging in? Don't let technical issues keep you out of the game.   Whether you forgot your password, didn't receive an activation email, or are experiencing account lockouts, our Login Help FAQ has quick solutions to get you back in the game. Get answers now!

1. I forgot my Username.  How do I retrieve it?

• Find Your Username – Click the “Forgot Username” link (if available) on the login page and follow the instructions.
• Check Your Email – If you registered with an email, search for mail from MaddenUniversity.com for the message with your username.
• Check Saved Logins – If your browser saves passwords, check your saved logins in your browser settings.
• Look at Old Forum Posts – If you've posted in the community, your username may be visible on past discussions.
• Contact Support – If you still can’t find your username, reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. or visit our [Support Page] for assistance.

We’ll help you recover your account and get you back in the game! 

I forgot my password. How do I reset it?

• Click the "Forgot Password" link on the login page.
• Enter the email address you used to register your account.
• Check your email for a password reset link and follow the instructions.
• If you don’t receive an email, check your spam/junk folder or contact support.

2. I didn’t receive my activation email. What should I do?

• Check your spam/junk folder for the activation email.
• If you still don’t see it, request a new activation email from the login page.
• If the issue persists, contact support for manual activation.

3. I entered the correct password, but I still can’t log in.

• Double-check that Caps Lock is off.
• Try clearing your browser cache and cookies.
• Attempt to log in using a different browser or device.
• If the problem continues, reset your password or contact support.

4. I get an "Invalid Username or Password" error.

• Make sure you're entering the correct username or email and password.
• If you forgot your password, reset it using the "Forgot Password" option.
• If you just created an account, make sure to ACTIVATE it.

5. I see an "Account Locked" message. What should I do?

• Too many failed login attempts may temporarily lock your account.
• Wait 15 minutes and try again or reset your password.
• If your account remains locked, contact support for assistance.

6. I clicked the activation link, but it’s not working.

• Ensure you're clicking the most recent activation email.
• Try copying and pasting the link directly into your browser.
• If the link has expired, request a new activation email.

7. I need further assistance. How can I contact support?

• If none of the above solutions work, reach out to our support team via:
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.